ChannelTeq Ltd provides fixed-line broadband to business customers.
Connection types
- Full fibre (FTTP): fibre-optic cable all the way to your premises.
- Part fibre (SoGEA): fibre-optic cable to a street cabinet, then copper telephone cable to your premises.
- Leased line: a dedicated fibre connection used only by your business.
Speeds depend on your address and are set out in your contract. We supply a router, which remains our property.
Charges
We quote all charges for each site. Your contract sets them out before you sign.
Contract terms
- Length: the minimum period is set out in your contract. A 12-month contract is available on request.
- After the minimum period: for businesses with 10 or fewer workers, the service continues month to month and you can end it on one month's notice. For larger businesses, as set out in your contract.
- Ending early: if the contract ends during the minimum period, you pay the rental for the rest of that period, plus the equipment, administration and network charges set out in your contract.
- Changes: we give one month's notice of any change to your contract. You can end the contract without charge within one month of our notice, unless the change is only to your benefit, is purely administrative or is required by law.
Service levels and compensation
Service levels and any service credits depend on the connection type and are set out in your contract. We refund any overpayment once agreed.
Support
Phone 020 3355 2539 or email info@channelteq.com, Monday to Friday, 09:00 to 17:30.
Customers with disabilities
On request, we provide contracts, bills and our Customer Complaints Code free of charge in large print, Braille or an accessible electronic format. You can also name someone to deal with us on your behalf.
Complaints
See our Customer Complaints Code.