How to complain
- Phone: 020 3355 2539 (standard geographic rate), Monday to Friday, 09:00 to 17:30
- Email: info@channelteq.com
- Post: Complaints, ChannelTeq Ltd, c/o KKVMS LLP, 15 Glade Path, London SE1 8EG
What we will do
We will acknowledge your complaint, tell you how we will investigate it and how long it should take, and then tell you the outcome. We aim to resolve complaints within six weeks. If you do not tell us within 28 days of the outcome that your complaint is still unresolved, we will treat it as resolved.
Independent dispute resolution
If your complaint is not resolved within six weeks, or we write to say we cannot take it further, you can refer it to CISAS, an independent scheme that is free for you to use. This applies to residential customers and to businesses and not-for-profit organisations with 10 or fewer workers.
CISAS, CEDR, 100 St Paul's Churchyard, London EC4M 8BU
Phone: 020 7520 3814
Email: cisas@cedr.com
Website: www.cedr.com/consumer/cisas
A printed or accessible copy of this code is available free on request.